FAQs

1. How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status.
You can also check your shipment anytime via our Order Tracking Page.

2. What is your return policy?

You can return most items within 30 days of receiving your order for a full refund.
Products must be unused, in their original packaging, and include proof of purchase (such as your order confirmation).
Return shipping is free for all orders within the United Kingdom.

For more details, please visit our Returns Policy.

3. How long does delivery take?

All orders are processed within 1–2 business days (Monday–Saturday).
Standard delivery typically takes an additional 3–4 business days.
Total estimated delivery time: 4–6 business days depending on your location and order time.

For detailed information, see our Shipping Policy.

4. Do you offer international shipping?

Currently, Cyclegps ships orders within the United Kingdom only.
We do not offer international shipping at this time.

5. How can I contact customer service?

Cyclegps
Address: Unit d Horton Cl, West Drayton England UB7 8EB, United Kingdom
Customer service contact
Contact page : https://www.cyclegps.store/pages/contact
Email : contact@Cyclegps.store
Preferred contact method: Email


We aim to respond to all inquiries within 24 hours on business days.

6. Are there any shipping fees?

No. All orders within the United Kingdom include free tracked shipping — no hidden charges.

7. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Klarna (Pay Later / Installments), Apple Pay, Google Pay, and bank transfers.
All payments are processed securely through trusted payment providers.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at Contact@Cyclegps.store.
Modifications can only be made before the order has been processed or dispatched.

9. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us immediately at Contact@Cyclegps.store with clear photos of the item and packaging.
Our support team will assist you promptly with a replacement or full refund.